Expanded Library

Snowforce '19: How Flow Can Improve Your User's Lightning Knowledge Experience

by Snowforce

This course is a case study showing how you can extend knowledge using Flow and Local Actions.

What you'll learn

This course, Snowforce 19': How Flow Can Improve Your User's Lightning Knowledge Experience is a case study showing how you can extend knowledge using Flow and Local Actions. This will allow you to pull case data into your knowledge article automatically, automatically link your knowledge article to your case (something not easily done natively), leverage Flow Local Actions to transfer rich text into your article via Flow, and refresh the record page upon completion. Challenges posed will be outlined as you migrate your support agents to Lightning, the considerations and limitations encountered, and the end user impact to your business.

Table of contents

How Flow Can Improve Your User's Lightning Knowledge Experience
30mins

About the author

Snowforce is held each year in Salt Lake City, UT and with over 600 Trailblazer attendees, is one of the largest community led Salesforce conferences in the world. Attendees go to catch up on the latest product trends, learn about creative solutions being built by the most innovative companies, and hear from inspiring industry leaders. Snowforce features 5 learning tracks, a large collection of strategic partners and app providers.

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