Snowforce '19: How Flow Can Improve Your User's Lightning Knowledge Experience

This course is a case study showing how you can extend knowledge using Flow and Local Actions.
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
30m
Table of contents
How Flow Can Improve Your User's Lightning Knowledge Experience
Description
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
30m
Description

This course, Snowforce 19': How Flow Can Improve Your User's Lightning Knowledge Experience is a case study showing how you can extend knowledge using Flow and Local Actions. This will allow you to pull case data into your knowledge article automatically, automatically link your knowledge article to your case (something not easily done natively), leverage Flow Local Actions to transfer rich text into your article via Flow, and refresh the record page upon completion. Challenges posed will be outlined as you migrate your support agents to Lightning, the considerations and limitations encountered, and the end user impact to your business.

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About the author

Snowforce is a premier community led Salesforce conference where you can get admin tips, dev tricks, and snow kicks all in one place!

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