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Snowforce '19: Clicks and Code: Lessons Learned from a Lightning Console for Service Rollout

by Snowforce

This course is a tale of creating a Lightning Console app for support agents and the lessons learned along the way; from using out-of-the-box components to streamline agent workflow, to building a custom component for an SLA countdown timer.

What you'll learn

This course is a tale of creating a Lightning Console app for support agents and the lessons learned along the way; from using out-of-the-box components to streamline agent workflow, to building a custom component for an SLA countdown timer. This course covers the problems you can run into, the solutions that can help, and how you can combine clicks and code to come up with an awesome Lightning Experience for support agents.

Table of contents

Clicks and Code: Lessons Learned from a Lightning Console for Service Rollout
37mins

About the author

Snowforce is held each year in Salt Lake City, UT and with over 600 Trailblazer attendees, is one of the largest community led Salesforce conferences in the world. Attendees go to catch up on the latest product trends, learn about creative solutions being built by the most innovative companies, and hear from inspiring industry leaders. Snowforce features 5 learning tracks, a large collection of strategic partners and app providers.

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