Snowforce '19: Clicks and Code: Lessons Learned from a Lightning Console for Service Rollout

This course is a tale of creating a Lightning Console app for support agents and the lessons learned along the way; from using out-of-the-box components to streamline agent workflow, to building a custom component for an SLA countdown timer.
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
36m
Table of contents
Clicks and Code: Lessons Learned from a Lightning Console for Service Rollout
Description
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
36m
Description

This course is a tale of creating a Lightning Console app for support agents and the lessons learned along the way; from using out-of-the-box components to streamline agent workflow, to building a custom component for an SLA countdown timer. This course covers the problems you can run into, the solutions that can help, and how you can combine clicks and code to come up with an awesome Lightning Experience for support agents.

About the author
About the author

Snowforce is a premier community led Salesforce conference where you can get admin tips, dev tricks, and snow kicks all in one place!

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