Description
Course info
Level
Beginner
Updated
Aug 21, 2017
Duration
1h 22m
Description

It’s not always possible to get the information you need about troubleshooting a problem with Windows. You’ll sometimes need the end user to help you diagnose the problem, and you’ll certainly want them to learn how to avoid the problem recurring. In this course, Providing Troubleshooting Support for Windows Users, you'll learn about all of the approaches that help users with Windows troubleshooting problems. First, you'll explore specifically how to work with any kind of PC user. Next, you'll discover how to diagnose and repair problems that both you and the user can and cannot see yourself. Finally, you'll dive into what tools and utilities you can use to provide support both locally and remotely. By the end of this course, you’ll have the necessary knowledge to work with any PC user to troubleshoot and repair problems in Microsoft Windows.

About the author
About the author

Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, I'm Mike Halsey. I'm a Microsoft MVP awardee and the author of many books and courses on Windows troubleshooting, and I'm excited to bring you this short course on how to provide troubleshooting support for Windows users. Knowing the technical details of how the Windows operating system works, or how it interacts with desktop and store apps, hardware and networks, is one thing, knowing how to translate this into quality support for end users is something else entirely. In this course we'll cover everything you need to know in order to successfully work with users of all technical abilities anywhere in the world, and also in your own workplace. We'll look at the tools that are available to help you provide support and the techniques necessary to help the end user learn so they don't need to keep coming back with the same or a similar problem. We'll cover every supported version of the Windows operating system, including Windows 7, Windows 8. 1, and Windows 10. Some of the major topics that we'll cover include how to work with users so they can help you effectively, how to help users to help themselves so they grow their skills and their confidence, and what tools and utilities you can use to provide support, both locally and remotely. By the end of this course, you'll be able to work with any PC user to troubleshoot and repair problems in Microsoft Windows. And I hope you'll join me on this journey to learn how to provide troubleshooting support for Windows users, on Pluralsight.