Providing Troubleshooting Support for Windows Users
It can be challenging troubleshooting problems with Windows, so knowing how to translate this into support for end users can be essential. This course teaches you to work with PC users to diagnose and troubleshoot problems on Microsoft Windows.
What you'll learn
It’s not always possible to get the information you need about troubleshooting a problem with Windows. You’ll sometimes need the end user to help you diagnose the problem, and you’ll certainly want them to learn how to avoid the problem recurring. In this course, Providing Troubleshooting Support for Windows Users, you'll learn about all of the approaches that help users with Windows troubleshooting problems. First, you'll explore specifically how to work with any kind of PC user. Next, you'll discover how to diagnose and repair problems that both you and the user can and cannot see yourself. Finally, you'll dive into what tools and utilities you can use to provide support both locally and remotely. By the end of this course, you’ll have the necessary knowledge to work with any PC user to troubleshoot and repair problems in Microsoft Windows.
Table of contents
- Module Introduction 1m
- Introducing Quick Assist 2m
- Working in a Quick Assist Session 4m
- Configuring Windows for Remote Access 3m
- Configuring Remote Access in the Enterprise 4m
- Instigating a Remote Assistance Session 6m
- Working in a Remote Assistance Session 2m
- Starting a Remote Desktop Session 1m
- Configuring Remote Desktop 4m
- Working in a Remote Desktop Session 1m
- Using the Problem Steps Recorder 3m
- Reading Problem Steps Recorder Files 2m
- Other Ways to Provide Remote and Local Support 3m
- Summary 2m
About the author
Mike is a current Microsoft MVP awardee, and was first awarded in 2011. He is a recognized technical expert in the Windows desktop experience and troubleshooting with more than a dozen books published, including The Windows 10 Productivity Handbook, the Windows 10 Accessibility Handbook and Windows 10 Troubleshooting. He encourages questions from readers and viewers through Facebook (Facebook.com/Windows.do) and Twitter (@MikeHalsey).