This Windows 7 Troubleshooting Fundamentals course will introduce you to troubleshooting Microsoft's popular business operating system. It includes guides on why we troubleshoot, how to begin diagnosing and repairing issues, and an introduction to the tools and utilities available in the operating system itself. This course also includes tutorials on fixing some of the most common Windows 7 issues, including network and Internet connections, start-up and hardware, and software updates.
Mike was first awarded as a Microsoft MVP in 2011 and is a recognized technical expert in the Windows experience and troubleshooting with more than a dozen books published, including Beginning Windows 10 and Windows 10 Troubleshooting.
Supporting Users Hi, I'm Mike Halsey, and welcome to module 2 of Windows 7 Troubleshooting. Much of the support you'll offer to users will be done remotely, and there are multiple reasons for this. Chief among these is it's just cheaper for a support department not to have to send an engineer to each individual incident. But if you're helping a user by talking them through how to fix a problem themselves using a remote assistance or a telephone support line, then you're not only helping them to understand how to fix the problem should it occur, but perhaps you're even helping them to understand why the problem occurred in the first place and how they can prevent it from happening it again. But Remote Assistance does offer a huge number of advantages, certainly, when it comes to fixing simple and straightforward problems, and most computer problems can be fixed quite simply and quickly, so in this module we're going to have a look at what they are. The first we'll look at is Remote Assistance, which is primarily used if you're supporting a user over the internet. If you're supporting a user over a network, a company network for example, then you can use Remote Desktop Connection. The Problem Steps Recorder is a fantastic tool for recording everything that a user does on their computer and providing reports that you can use to determine what a problem may be and how you can fix it. And lastly we'll look at additional third-party tools for offering remote access to PC's, some of which are favored by individual support companies.
Fixing Common Windows 7 Problems Hi, I'm Mike Halsey, and welcome to module three of Windows 7 Troubleshooting. One of the biggest challenges facing anybody who's doing any kind of PC repair is speed, because either you're working with a home user for whom you're charging by the hour and they need it done quickly, or they're relying on their email or they're social networking, or you're working with a business user in which case they just need to be able to get on and do their job, otherwise they're just not being productive and the company is losing money. So, in this module, we're going to look at some of the ways that we can repair Windows really quickly. This will include using System Restore, which has been around since the days of Windows XP, looking at the last known good configuration startup option, looking at the system file checker, which is one of Windows hidden gems, and the automated troubleshooters in the action center. Another problem that is commonly faced on PCs though are networking issues, and we'll look at how we can quickly get a PC online. And we'll finish up by looking at how we can repair network connection problems.
Diagnosing and Repairing Windows 7 Problems Welcome to module 4 of Windows 7 Troubleshooting. Now we're going to move on from where we were in module three of fixing some common and straightforward issues in Windows, and we're going to start to delve into the operating system in more depth. So in this module we're going to begin with the fundamentals of diagnosing issues, how do you go about it. We'll then look at some of the specific problem areas within Windows 7. We'll start with drivers, hardware drivers for your hardware, and then actually look at the hardware itself and where that can cause problems and how we can rectify it. Software too can cause problems both with updates and fresh installs, incompatibilities, so we'll look at how we fix that. And then we'll look at updates, both Windows updates and other updates.
Using the Advanced Diagnostic Tools Hi, I'm Mike Halsey, and welcome to module six of Windows 7 Troubleshooting. In this module we're going to look at the advanced diagnostic tools that are available to you within Windows 7, and there are quite a few of them. There are some really fantastic tools. We'll begin with the Reliability Monitor, which can give you a huge amount of information about the status of errors and problems within the operating system. Then we'll look at how you can use the Task Manager to get information about the current state of Windows. Then we'll look at the computer management tools. There are quite a few of these including things like the Event Viewer, which you'll find very helpful. And then we'll go on to look at the Administrative Tools in more depth, which include some of the most advanced tools available to you. But let's start with that Reliability Monitor.
Conducting Manual Repairs of Windows 7 Sometimes no matter what you do to try and repair a malfunctioning copy of Windows 7, you have to eventually go in and dig around in it manually. And that's what we're going to look at in this module. We'll begin by looking at the Windows Registry, what the different parts of the registry are, what they mean, what you can go and change, what you definitely shouldn't go and change, and what the rules are for working with the registry safely. Then we'll look at how you can manually repair Windows on a file by file basis, some of the tools that you can use and some of the ways that you can do it. And again, the rules are quite strict of what you can and can't do because obviously with both of these things, with the registry and with the file by file repair you do run the risk of corrupting Windows even further than it already is. So we'll talk carefully about how to do this safely and securely on a Windows 7 PC.