- Learning Path Libraries: This path is only available in the libraries listed. To access this path, purchase a license for the corresponding library.
- Core Tech
Managing SaaS Services
Accessing applications via a Software-as-a-Service model is becoming more common & very attractive to businesses. Meanwhile, IT Operations teams are expected to secure, manage, and support these applications while having limited technical access to them or their underlying infrastructure.
In this path, you will learn about the SaaS delivery model and the challenges it can pose for both the business and the IT department. You’ll learn the skills necessary to understand and manage SaaS contracts and troubleshooting & communication tips for liasing with your SaaS users and the application vendors. You’ll also learn how to proactively prepare for a SaaS crisis and how to guide your business through one when an outage strikes.
Content in this path
Managing SaaS Services
First, learn the basic principles of Software-as-a-Service and what the business expects from a SaaS application. Next, explore how to integrate SaaS into your IT operations, including how the SaaS contract can impact this. Finally, these courses offer communications skills and tips for working with end users and the SaaS vendor, in the good times and the bad times.
- Benefits of Software-as-a-Service applications
- Integrating SaaS into your IT policies and procedures
- Touch points between SaaS and your existing infrastructure and applications
- Business expectations of SaaS including regulations and compliance
- SaaS contracts, service levels, and metrics
- Preparing for and managing a SaaS crisis
- Communication tips for managing expectations during a SaaS outage
- An understanding of IT support principles is recommended.
- Fundametnals of IT Operations
- SaaS
- Communications for Technologists
- Project Management
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