Empowering best-in-class engineering teams to ship better products for customers

With Pluralsight Skills, Manulife gives its employees the ability to learn on their own time, without taking them away from their squads. With Skill IQ and Role IQ, team members can get a clear, unbiased understanding of whether they’d be a good fit for front end or back end engineering roles, and are able to self-evolve. 

With Pluralsight Flow, Manulife is able to take a more unbiased approach to career advancement. In the past, they’d often promote more extroverted employees who made themselves visible, admits Gary Feierabend, Assistant Vice President of Engineering Transformation. Now, they’re able to recognize the hidden talent that wasn’t obvious to them before, by better understanding who’s doing what in the system and how they collaborate with others. 

Manulife takes full advantage of the analytics data available through Skills and Flow. By tapping into valuable information that helps leaders understand how different approaches are working, how teams are reacting to them and what challenges are cropping up or disappearing, they’re able to change their program quickly and get ahead of problems that team members may not have even recognized yet.

It’s also important that engineering leaders show compassion and empathy in how they look at the data, says Naveed Zahid, Director of Engineering, Engineering Transformation. 

“What I find so effective about Flow is that it really forces you to get to know your team, and so there's always that human element as well. When you look at data, what does that data mean? For the engineers, it's all about making sure that they're supported by their leader and that when the leader looks at data in Flow, they can have honest and constructive conversations with their engineers.”