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ITIL® 4 Specialist HVIT: Contributing to Achieving Value with Digital Products

by Brad Utterback

This course will teach you how to leverage digital technologies in order to achieve the value your customers are looking for.

What you'll learn

Organizations are challenged with trying to use digital technologies effectively and efficiently. Many of these organizations are looking for ways to use digital technologies to get products and services to market quickly and safely. In this course, ITIL® 4 Specialist HVIT: Contributing to Achieving Value with Digital Products, you'll learn how each of the HVIT objectives create value for your customers and organization. First, you'll discover how to apply digital technologies to organizations that need to change rapidly. Next, you'll explore how to achieve value adapting ITIL® HVIT best practices as guidelines to use digital technologies effectively and efficiently. Finally, you'll learn techniques that are critical in an HVIT culture that ensure fast development using digital technologies. By the end of this course, you’ll have the skills needed to create and maintain a HVIT organization in order to achieve value for your customers.

Table of contents

Course Overview
1min

About the author

Brad is an ITIL® Expert teaching all the ITIL® courses for 11+ years. He contributed to the ITIL® Practitioner Guide and worked on ITSM process definition and implementation projects. Brad writes course-ware and is called upon to help scope projects and consult with all types of organizations as it relates to ITSM and aligning IT services with business outcomes. He has also taught service management concepts in universities in Kazakhstan volunteering his time to be with undergraduate students an... more

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