- Course
Amazon Connect AI Self-Service Capabilities
Transform your customer experience with the AI-powered self-service capabilities of Amazon Connect. This course explores how intelligent automation can reduce call volumes, enhance customer satisfaction, and lower operational costs. You will learn about natural sounding voice interactions using our text-to-speech service, Amazon Polly, and how to design impactful conversational interfaces using Amazon Lex. You will also discover how to deploy generative AI solutions with Amazon Q in Connect to handle customer requests without agent intervention. Through practical examples and use cases, you will learn to create seamless self-service experiences that satisfy customer needs while optimizing your contact center resources.
Intermediate
- Course
Amazon Connect AI Self-Service Capabilities
Transform your customer experience with the AI-powered self-service capabilities of Amazon Connect. This course explores how intelligent automation can reduce call volumes, enhance customer satisfaction, and lower operational costs. You will learn about natural sounding voice interactions using our text-to-speech service, Amazon Polly, and how to design impactful conversational interfaces using Amazon Lex. You will also discover how to deploy generative AI solutions with Amazon Q in Connect to handle customer requests without agent intervention. Through practical examples and use cases, you will learn to create seamless self-service experiences that satisfy customer needs while optimizing your contact center resources.
Intermediate
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This course is included in the libraries shown below:
- Cloud
What you'll learn
Transform your customer experience with the AI-powered self-service capabilities of Amazon Connect. This course explores how intelligent automation can reduce call volumes, enhance customer satisfaction, and lower operational costs.
You will learn about natural sounding voice interactions using our text-to-speech service, Amazon Polly, and how to design impactful conversational interfaces using Amazon Lex. You will also discover how to deploy generative AI solutions with Amazon Q in Connect to handle customer requests without agent intervention.
Through practical examples and use cases, you will learn to create seamless self-service experiences that satisfy customer needs while optimizing your contact center resources.
Amazon Connect AI Self-Service Capabilities
Intermediate
Table of contents
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