- Course
Amazon Connect AI Workforce Optimization
Transform your contact center operations with the cutting-edge AI workforce optimization capabilities of Amazon Connect. This comprehensive course explores how AI revolutionizes workforce management in contact centers, from performance evaluation to intelligent scheduling. Learn to use AI-powered tools to enhance agent productivity, improve forecasting accuracy, and create optimal schedules that balance business needs with agent preferences. Whether you are managing a small team or a large contact center operation, this course will equip you with the knowledge of AI-driven workforce optimization strategies. These strategies can improve efficiency and customer experience.
Intermediate
- Course
Amazon Connect AI Workforce Optimization
Transform your contact center operations with the cutting-edge AI workforce optimization capabilities of Amazon Connect. This comprehensive course explores how AI revolutionizes workforce management in contact centers, from performance evaluation to intelligent scheduling. Learn to use AI-powered tools to enhance agent productivity, improve forecasting accuracy, and create optimal schedules that balance business needs with agent preferences. Whether you are managing a small team or a large contact center operation, this course will equip you with the knowledge of AI-driven workforce optimization strategies. These strategies can improve efficiency and customer experience.
Intermediate
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This course is included in the libraries shown below:
- Cloud
What you'll learn
Transform your contact center operations with the cutting-edge AI workforce optimization capabilities of Amazon Connect. This comprehensive course explores how AI revolutionizes workforce management in contact centers, from performance evaluation to intelligent scheduling. Learn to use AI-powered tools to enhance agent productivity, improve forecasting accuracy, and create optimal schedules that balance business needs with agent preferences. Whether you are managing a small team or a large contact center operation, this course will equip you with the knowledge of AI-driven workforce optimization strategies. These strategies can improve efficiency and customer experience.
Amazon Connect AI Workforce Optimization
Intermediate
Table of contents
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