What you'll learn

Welcome to Conversational Analytics Essentials for Amazon Connect. Throughout this course, you will discover how Amazon Connect helps contact centers monitor, measure, and improve both contact quality and agent performance.

In today's customer service landscape, understanding what happens during customer interactions is crucial for improving experiences and operational efficiency. By the end of this course, you will be able to use the powerful analytics capabilities of Amazon Connect to gain meaningful insights from every customer conversation.

Managing a new Amazon Connect implementation or enhancing existing operations? The skills taught here will help you create a data-driven approach that transforms your customer service strategy.