What you'll learn

Most automation projects fail, not because the technology doesn't work, but because organizations automate processes they don't understand or implement automation without considering human impact.

In this course, Business Analysis: Process Design for Automation Readiness, you'll learn to evaluate automation opportunities through both technical and human lenses.

First, you'll explore why automation assessment requires asking both "Can we automate this?" and "Should we automate this?"

Next, you'll discover how to choose between traditional workflow automation, AI-enabled automation, and hybrid approaches based on process characteristics.

Then, you'll learn techniques to identify automation opportunities and assess system integration feasibility.

Finally, you'll explore how to evaluate human impact, build stakeholder support, and communicate recommendations that get action.

When you're finished with this course, you'll be able to conduct your first automation assessment within a week, make evidence-based recommendations about which processes to automate and how, and confidently navigate stakeholder concerns while building support for automation initiatives.