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Course
- AI
- Cloud
CCAI Virtual Agent Development in Dialogflow ES for Software Developers
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
What you'll learn
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers" course.
Table of contents
- Introduction | 1m 7s
- History | 2m 48s
- Cloud Operations logs | 3m 43s
- Logging filters | 2m 36s
- General testing | 4m 23s
- Watchpoints | 6m 30s
- Validation errors | 6m 52s
- Audits | 2m 39s
- Lab Intro Testing and Logging | 1m
- Lab: CCAI | Testing and Logging in DF CX | 10s
- Lab Review Testing and Logging | 23s
