What you'll learn

AI-powered assistants are everywhere, but it’s not always clear whether they truly reduce costs or improve customer experience. In this course, Chatbots Explained, you’ll gain the ability to evaluate chatbot solutions and determine whether they deliver real value for your organization.

First, you’ll explore what chatbots are and how they work, from simple scripted flows to large-language-model-based assistants, including what’s involved in building or training them on your own data. Next, you’ll discover the operational realities of deploying a chatbot, including cost considerations, infrastructure requirements, and security implications. Finally, you’ll learn how users actually experience chatbots in practice, where they tend to perform well and where they can create friction instead of value.

When you’re finished with this course, you’ll have the skills and knowledge of chatbot fundamentals needed to make informed, strategic decisions about adopting AI assistants—grounded in practical tradeoffs, not hype.