What you'll learn

High performers drive results—but coaching them requires a nuanced approach. In this course, Coaching High Performers, you’ll gain the skills to effectively motivate and support top talent. First, you’ll explore how to use the Situation-Behavior-Impact (SBI) model to deliver clear, actionable feedback in any performance conversation. Next, you’ll learn how to apply the SBI model to identify and reduce the impact of common cognitive biases like recency, halo/horns, and confirmation bias. Finally, you’ll discover how to turn performance discussions into forward-focused dialogues that lead to clear, documented next steps. When you’re finished with this course, you’ll have the tools and confidence to coach high performers in a way that keeps them engaged and growing.