CompTIA Mobility+ Part 3: Device Management and Troubleshooting

Part 3 of 3 in the Comptia Mobility+ series. This course covers mobile device management, troubleshooting, security, and network infrastructure.
Course info
Rating
(17)
Level
Beginner
Updated
Oct 24, 2013
Duration
5h 4m
Table of contents
An Overview of MDM
Location Based Services
Enrolling Devices
Creating an MDM Pilot Program
Remote Management
Exchange ActiveSync
Configuring Email
Mobile Applications
Six Steps To Troubleshooting Success
Dealing with Everyday Issues
Dealing with Advanced Issues
Next Steps
Description
Course info
Rating
(17)
Level
Beginner
Updated
Oct 24, 2013
Duration
5h 4m
Description

Part 3 of 3 in the Comptia Mobility+ series. This course covers mobile device management, troubleshooting, security, and network infrastructure. Watching this course will help you deploy, integrate, support, and manage a mobile environment. No prerequisites are required, but having mobile experience is recommended.

About the author
About the author

During his 20+ years in the IT industry, John has enjoyed the opportunity to work as a consultant, architect, executive, speaker, and author.

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Section Introduction Transcripts
Section Introduction Transcripts

Remote Management
Hello again. This is John O'Neill Sr. from TrainSignal, and this lesson is all about remoting, remote management, the tools, and techniques, and services that we can use to really maximize the effectiveness of our device. In this lesson we'll look at both ends of remoting, if you will. Remoting from the mobile device, or remoting to the mobile device, because both have very interesting and beneficial uses. Well with that, let's get to it. The first thing I'm going to mention is the concept of remotely locking, finding, or erasing your device. I know we've touched on these in detail in other lessons, so we'll move this pretty fast. But it's important to mention them here because they are a key part of a remote management strategy. And what I'm really talking about here is the ability to find a lost device, to lock that device until you can get to it, so this is a security mechanism. We're going to lock the device down so that if anybody happens to pick it up and look at before I arrive, well they won't see anything. We can also get into remotely changing the password. And this is very powerful if for some reason we forget our password, and we can't get into our device, well we can just go in to an online web-based dashboard and reset the password, and it'll remotely send that change to the mobile device, and, bada bing bada boom, we're in and able to work again. This is very, very handy obviously. Now, when we're talking about locating a lost device, the technologies usually rely on other mapping programs, so a program such as Google Maps, that has very detailed mapping technology in place, so we're able to see exactly where our device is on one of these maps.

Exchange ActiveSync
Hello there. This is John O'Neill Sr. from TrainSignal again, and this lesson is all about Exchange ActiveSync. Many organizations today rely on Microsoft based networks. These are networks built on Windows Server, Windows Desktop, such as Windows 8 or Windows 7, even some Windows XP mixed in there. Well, all this technology is a foundation for other systems, such as SQL Server, and, the one that we are going to focus on here today, Exchange. Microsoft Exchange is a messaging and collaboration system deployed at many organizations, including GlobalMantics. And for supporting mobile devices, Exchange has a very robust system called Exchange ActiveSync. This lesson is going to dive deep into what EAS is, and how you can use it for successful MDM deployments.

Six Steps To Troubleshooting Success
Hello again. This is John O'Neill Sr. from TrainSignal, and in this lesson we will begin our discussion of troubleshooting, and troubleshooting methodologies. This lesson is all about a six-step process that you can follow to hedge your bets, and pretty much guarantee that you will come out on top of any problem you face in your mobile deployments. So, with that, let's get to it. The first step in our troubleshooting methodology is what I call the Houston, I have a problem step. And this is where we recognize that there's a malfunction in the system, and we set ourselves to the task of identifying what it truly is. So, this is an information gathering step. We're going to identify the symptoms of the problem. What's occurring? When does it occur? How exactly is it affecting the systems? Who are involved? What systems are involved? All these kind of things. Particular among these questions is the question of if anything has changed. This is usually at the root cause of any problem, something has changed. We know for a fact that given the same set of variables, an equation always results in the same thing, two plus two always equals four. It only equals five if we change some variable, so it may be two plus two plus one, it may be two plus three, it may be four plus one, but something has changed. It's our job to find out what exactly has changed.

Dealing with Advanced Issues
Hi again. This is John O'Neill Sr. from TrainSignal, and we've moved past the easy stuff, and now we're into the nitty-gritty, so to speak. We are going to be looking at dealing with advanced troubleshooting issues. Things that you won't necessarily face every day, but will from time to time tax your IT mettle, if you will. Everything from network saturation and certificate issues, to firewall misconfigurations will be addressed in this powerhouse lesson. So with that, let's get to it.

Next Steps
Hello there. This is John O'Neill Sr. from TrainSignal, and I'm excited to say that we have reached the end of the course! We've covered everything from a basic RF primer, to advanced MDM concepts in this course. That's a lot of material. This is sure to add some chops to your IT tool belt, if you will, and I'm positive that it will get you noticed, and add some serious value to what you do every day.