Computer Fundamentals: Hardware and Network Troubleshooting
In this course you will learn about the standard 6-step troubleshooting methodology, and will explore how to apply this methodology to resolve issues related to hardware such as printers, monitors, and smartphones.
What you'll learn
A structured approach to solving computing problems results in cost savings and quicker problem resolution times. In this course, Computer Fundamentals: Hardware and Network Troubleshooting, you will apply troubleshooting steps to a variety of problems. First, you'll learn about the 6-step troubleshooting methodology. Next, you'll see how this methodology is applied to solving issues related to power, hardware components, displays, and printers. Finally, you'll explore how to quickly resolve issues related to mobile devices. When you're finished with this course, you'll know how to effectively apply troubleshooting steps to IT issues.
Table of contents
- Module Introduction 2m
- Troubleshooting: Identify the Problem 3m
- Troubleshooting: Establish a Theory of Probable Cause 6m
- Troubleshooting: Test the Theory 4m
- Troubleshooting: Establish a Plan of Action 4m
- Troubleshooting: Verify System Functionality 3m
- Troubleshooting: Document Findings 2m
- Module Summary 2m
- Module Introduction 1m
- Mobile Device Power and Network Issues 6m
- Mobile Device Performance, Input, and SIM Issues 5m
- Wired Network Issues 6m
- Demo: Use Common Commands to Test Network Connectivity 6m
- Wireless Network Issues 4m
- Demo: Run a Wireless Network Speed Test 2m
- Demo: Configure a Hidden Wi-Fi Network SSID 4m
- Module Summary 2m
About the author
Daniel Lachance, CompTIA Security+, CompTIA A+®, CompTIA Network+®, CompTIA Server+, CompTIA Cloud Essentials, MCITP, MCTS, MCSA, is the owner of Lachance IT Consulting Inc. He is the author of the CompTIA Server+ Certification All-in-One Exam Guide, CompTIA Cloud Essentials Certification Study Guide, and co-author of CompTIA Security+ Certification Practice Exams. Mr. Lachance is an experienced trainer having delivered IT training in Canada and the Caribbean since the 1990s on topics ranging f... more