Description
Course info
Level
Intermediate
Updated
Dec 3, 2020
Duration
1h 32m
Description

Welcome to 'Contact Center AI: Building a Dynamic Virtual Agent', the second course in the 'Customer Experiences with Contact Center AI' course series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations, more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following types of roles: Architects and systems integrators implementing Contact Center AI, Conversational Architects, Contact center virtual agent and application developers, and Business managers. Prerequisite: Before taking this course, learners should have completed the 'Contact Center AI: Conversational Design Fundamentals' course.

About the author
About the author

Build, innovate, and scale with Google Cloud Platform.

More from the author
Managing Security in Google Cloud
Intermediate
2h 6m
Apr 14, 2021
Security Best Practices in Google Cloud
Intermediate
1h 48m
Apr 14, 2021
More courses by Google Cloud