Description
Course info
Level
Intermediate
Updated
Jul 29, 2021
Duration
1h 23m
Description

For this course, no prior experience on how to work with AWS Connect is needed, although some basic knowledge and proficiency of the AWS Console might come in handy. In this course, Create a Cloud Contact Center with Amazon Connect, you’ll learn to set up a contact center and add agents who are located anywhere, in a few steps.

First, you’ll explore how to set up and create an AWS Connect instance, log in to the instance, and navigate the Connect UI.

Next, you’ll discover how to create users and agents, as well as security profiles and hierarchies.

Then, you’ll learn about setting hours of operations, working with routing profiles, and creating and using contact flows.

Finally, you’ll learn how to personalize contact flows in Amazon Connect and connect to other AWS services.

When you are finished with this course, you’ll have the essential skills and knowledge of Amazon Connect, to be able to create a cloud contact center effortlessly.

About the author
About the author

Eduardo is a technology enthusiast, software architect and customer success advocate. He's designed enterprise .NET solutions that extract, validate and automate critical business processes such as Accounts Payable and Mailroom solutions. He's a well-known specialist in the Enterprise Content Management market segment, specifically focusing on data capture & extraction and document process automation.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. Welcome to my course, Create a Cloud Contact Center with Amazon Connect. I am a software developer, a data capturer, and business automation specialist. Amazon Connect is an omni‑channel cloud contact center. This course will teach you how to set up a contact center in a few steps and engage with your customers. Within this course, Create a Cloud Contact Center with Amazon Connect, you will learn to set up a contact center and add agents who are located anywhere in a few steps. First, you will explore how to set up and create an AWS Connect instance, log into the instance, and navigate the Connect UI Next, you'll discover how to create users and agents, as well as security profiles and hierarchies. After that, you'll learn about setting hours of operations, working with routing profiles, and creating and using contact flows. Finally, you'll learn how to personalize contact flows in Amazon Connect and connect to other AWS services. Some of the topics that we will cover include creating a Connect instance, essential Connect configuration, routing, queues, contact flow elements, using contact flows and conversational contact flows, and, finally, understanding how these technologies and principles get applied. By the end of this course, you will have the skills and knowledge of working with Amazon Connect to be able to create a cloud contact center easily. You will be able to follow along without incurring any AWS costs. No prior experience on how to work with AWS Connect is needed, although some basic knowledge and proficiency of the AWS console might come in handy. I hope you will join me on this journey to learn the ins and outs of the Create a Cloud Contact Center with Amazon Connect course at Pluralsight.