What you'll learn

Giving feedback is easy, but giving feedback that actually works is an art. By identifying your own cognitive biases, you stop being a "critic" and start being a true "coach" who sees the whole picture. In this course, The Foundation of Great Feedback, you will gain the ability to deliver clear, empathetic, and objective coaching that resonates with every member of your team. First, you’ll explore the "mental traps"—including Recency, Halo/Horns, and Confirmation bias—that act as blind spots and distort even the best-intentioned performance evaluations. Second, you’ll learn how to apply the Situation-Behavior-Impact (SBI) model to ground your conversations in specific, factual observations rather than vague assumptions or impressions. Lastly, you’ll discover how to lead with empathy and clarity to bridge the gap between your intent and the team member's motivation, ensuring that every conversation results in accountability and a shared understanding of the path forward. When you’re finished with this course, you’ll have the skills and knowledge of The Foundation of Great Feedback needed to coach with objectivity, avoid common leadership pitfalls, and give your team the clear direction they need most.