What you'll learn

Coaching isn't a one-time event; it is the year-round engagement that prevents stagnation in your best people and provides a fair chance for your struggling ones. In this course, From Performance Conversation to Action, you will gain the ability to bridge the gap between feedback and measurable results. First, you’ll explore how to balance your coaching energy across all three performance tiers—underperformers, solid performers, and high performers—to ensure you are investing intentionally in the growth of your entire team rather than just "putting out fires." Second, you’ll discover how to design tailored follow-through strategies for each group, such as providing structured goals and pairing for underperformers, increasing visibility for solid performers, and offering purposeful ownership to high performers. Lastly, you will learn how to move beyond isolated discussions to create a year-round culture of accountability that transforms every performance dialogue into a catalyst for long-term organizational success. When you’re finished with this course, you’ll have the skills and knowledge of From Performance Conversation to Action needed to drive continuous improvement, maintain high engagement, and ensure every team member has a clear, documented path forward.