Incident Management

In this course, you will learn about the goals, objectives, interfaces and purpose of Incident Management, a key ITIL® process, and how it is used in real life. Case studies will illustrate the benefits companies have derived through process maturity. ITIL is a registered trade mark of AXELOS Limited.
Course info
Rating
(87)
Level
Intermediate
Updated
Jun 27, 2014
Duration
3h 25m
Table of contents
Description
Course info
Rating
(87)
Level
Intermediate
Updated
Jun 27, 2014
Duration
3h 25m
Description

In this course, you will learn about the specific goals and objectives, interfaces, and purpose of the Incident Management process, as well as how it is applied in real life. The course uses a case study approach to illustrate the benefits companies have derived through process maturity. This course also covers the basics of how the PDCA cycle can be used to assist in process improvement.

About the author
About the author

Lowell Amos is a seasoned ITSM professional with 20 years of practical experience.

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