What you'll learn

Learn how the ITIL® 4 Continual Improvement practice structures and governs organizational improvement. In this course, ITIL® 4 Specialist CAI: Continual Improvement, you’ll learn how the ITIL® 4 Continual Improvement practice enables structured, measurable improvement using the Collaborate, Assure, and Improve (CAI) framework. First, you’ll establish a strong foundation in continual improvement, including its purpose, key concepts, Practice Success Factors, model, and roles. Next, you’ll explore how continual improvement operates in practice through its two formal processes and how these integrate into value streams. Finally, you’ll examine how information, technology, partners, suppliers, and the ITIL® capability model enable sustainable and mature improvement capability. When you're finished with this course, you'll have learned both practical application and exam preparation for the ITIL® 4 Specialist: CAI certification.