Maricel Verbeke

Maricel Verbeke is a Major Incident Manager, a PeopleCert-Accredited ITIL® 5 Trainer, Certified ITIL Practice manager, Certified ITIL Specialist, ITSM Expert, PMP, and Data Analyst with over 12 years of experience in enterprise IT. She is passionate about helping teams work smarter through knowledge, process, and data. Throughout her career, Maricel has led ITSM and Knowledge Management initiatives, developed process improvement strategies, and created analytics-driven insights that elevate service quality and customer experience. As an educator, she blends real-world IT operations with relatable, data-informed teaching that empowers learners to apply ITIL® principles confidently. Her mission is to make IT concepts practical, engaging, and results-driven—transforming IT from a support function into a true creator of business value