What you'll learn

Modern IT organizations need a common framework for delivering value, managing services, and adapting to constant change. In this course, ITIL® 5 Foundation: Core Concepts and the Four Dimensions, you'll learn how to understand and apply essential ITIL concepts in a modern, digital environment. First, you’ll define key digital product and service management concepts and how they support value creation. Next, you’ll analyze service relationships and understand how providers, consumers, and partners interact to co-create value. Finally, you’ll explore the Four Dimensions model and learn how to apply a holistic approach to service management. When you’re finished with this course, you’ll have the skills and knowledge needed to confidently understand, analyze, and apply ITIL® 5 concepts in real-world scenarios.