What you'll learn

Managing services successfully requires more than processes and tools; it requires strong relationships. In this course, ITIL® 4 Specialist CAI: Relationship Management, you’ll learn how relationship management enables collaboration, assurance, and continual improvement across ITIL practices. First, you’ll explore key relationship management concepts, including stakeholders, relationship models, and journeys. Next, you’ll discover how relationship management processes integrate with value streams and support effective service delivery. Finally, you’ll learn how roles, information, technology, and the ITIL® capability model help develop and improve the practice. When you’re finished with this course, you’ll have the knowledge needed to understand and apply relationship management in the CAI context and prepare confidently for the exam.