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ITIL® 4 Strategist DPI: Getting Started

by Chris Ward

In this first of three courses of the ITIL® 4 Strategist DPI path, you'll explore the terms used in DPI and prepare for the certification exam.

What you'll learn

So many parts of performing continuous improvement are overlooked. In this course, ITIL® 4 Strategist DPI: Getting Started, you’ll learn foundational knowledge to understand many of the terms utilized in DPI. First, you’ll explore some basic terminology. Next, you’ll discover the role of metrics and principles. Finally, you’ll learn how to clarify and delineate between policies, controls, and guidelines. When you’re finished with this course, you’ll have the skills and knowledge of ITIL® 4 DPI needed to begin your path to the ITIL® 4 Strategist certification in direct, plan, and improve.

About the author

Chris Ward has always loved teaching people cool stuff. He graduated with a degree in radio and television production with a minor in theater in order to be a better communicator. While teaching at the Arizona Radio and Television Broadcasting Academy, Chris was able to do voiceover work at a technical training company specializing in live online classes in Microsoft, Cisco, and Comptia technologies. Over the years, he became one of the top virtual instructors at several training companies, whil... more

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