ITIL® 4 Strategist DPI: Getting Started
In this first of three courses of the ITIL® 4 Strategist DPI path, you'll explore the terms used in DPI and prepare for the certification exam.
What you'll learn
So many parts of performing continuous improvement are overlooked. In this course, ITIL® 4 Strategist DPI: Getting Started, you’ll learn foundational knowledge to understand many of the terms utilized in DPI. First, you’ll explore some basic terminology. Next, you’ll discover the role of metrics and principles. Finally, you’ll learn how to clarify and delineate between policies, controls, and guidelines. When you’re finished with this course, you’ll have the skills and knowledge of ITIL® 4 DPI needed to begin your path to the ITIL® 4 Strategist certification in direct, plan, and improve.