The IT Infrastructure Library (ITIL®) is the most globally recognized IT service management framework. In this course, you'll begin learning the five lifecycle stages of IT service management and prepare for the ITIL® Foundation certification exam.
Most people that work in information technology don't have a proper understanding of how their skills underpin the business they work in. In this course, ITIL® Foundation: Core Concepts, you'll learn foundational knowledge of IT service management, and how the IT Infrastructure Library (ITIL®) can help establish a framework for your organization to successfully deliver IT services to customers efficiently and effectively. First, you'll discover what ITIL® is all about. Next, you'll explore the basics of IT service management and what to expect when taking the ITIL® Foundation exam. Finally, you'll delve into how people are vitally important to the ITIL® framework. When you're finished with this course, you'll have the skills and knowledge of the basic understanding of IT service management as outlined by ITIL®. ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Overview Hi everyone, my name is Chris Ward, and welcome to my course, the ITIL Foundation: Core Concepts. I'm an IT trainer and consultant at Chris Ward LLC, a project management professional, MSCE, and ITIL expert. When delivering IT services in today's world, it's vitally important to understand how to set up a framework, a structure if you will, in order to deliver those services to your customers and help the business achieve its mission. This course is an accredited course to help you gain knowledge about the core concepts of IT service management according to the Information Technology Infrastructure Library, or ITIL as it's commonly called. It's also the first of two courses that will help prepare you to take the ITIL Foundation certification exam. Some of the major topics that we will cover include the definition of service, especially an IT service, why ITIL is a best practice framework, how people and processes allow you to successfully deliver those services, and, of course, how to study and prepare for the ITIL exam. By the end of this course, you'll know the basic concepts that undergird the ITIL framework and how it will help you in performing proper IT service management. Before beginning the course, you should understand that this is the introductory level course for ITIL. No previous knowledge is required; however, a basic understanding of the purpose of an IT service provider, as well as a basic understanding of IT will definitely be to your advantage. From here, you will feel comfortable diving deeper into ITIL with courses on operational support and analysis; planning, protection, and optimization; and perhaps ultimately, the managing across the lifecycle course to prepare for ITIL Expert. I hope you'll join me on this journey to learn IT service management with the ITIL Foundation: Core Concepts course here at Pluralsight.