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ITIL® 4 Strategist DPI: Methods and Techniques

by Chris Ward

This is the last of the three DPI courses for you to take your ITIL® 4 Strategist certification exam. Get ready for a concise wrap up of what you need to know in order to pass the exam and how to plan out some digital strategy for your organization.

What you'll learn

Digital transformation of organizations is not an easy thing to accomplish. In this course, ITIL® 4 Strategist DPI: Methods and Techniques, you’ll learn foundational knowledge to direct, plan, and improve your digital organization. First, you’ll explore how to use the four dimensions to create governance and oversight of all of your improvements. Next, you’ll discover how to properly create measurements and metrics. Finally, you’ll learn how to use value stream mapping and the theory of constraints to improve your services and organization. When you’re finished with this course, you’ll have the skills and knowledge of continuous improvement needed to pass the ITIL® 4 Strategist exam and bring new ideas to your organization.

About the author

Chris Ward has always loved teaching people cool stuff. He graduated with a degree in radio and television production with a minor in theater in order to be a better communicator. While teaching at the Arizona Radio and Television Broadcasting Academy, Chris was able to do voiceover work at a technical training company specializing in live online classes in Microsoft, Cisco, and Comptia technologies. Over the years, he became one of the top virtual instructors at several training companies, whil... more

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