This is the last of the three DPI courses for you to take your ITIL® 4 Strategist certification exam. Get ready for a concise wrap up of what you need to know in order to pass the exam and how to plan out some digital strategy for your organization.
Digital transformation of organizations is not an easy thing to accomplish. In this course, ITIL® 4 Strategist DPI: Methods and Techniques, you’ll learn foundational knowledge to direct, plan, and improve your digital organization. First, you’ll explore how to use the four dimensions to create governance and oversight of all of your improvements. Next, you’ll discover how to properly create measurements and metrics. Finally, you’ll learn how to use value stream mapping and the theory of constraints to improve your services and organization. When you’re finished with this course, you’ll have the skills and knowledge of continuous improvement needed to pass the ITIL® 4 Strategist exam and bring new ideas to your organization.
Course Overview Hi everyone. My name is Chris Ward, and welcome to my course, ITIL® 4 Strategist DPI: Methods and Techniques. I'm a trainer and consultant at PassionIT Group, as well as an author here at Pluralsight. I'm both an ITIL® 4 Managing Professional, as well as an ITIL® 4 Strategic Leader. Having worked with quite a few companies in my IT career, there have been times that I've questioned why some companies do things better than others in the realm of IT service management. The successful companies used continuous improvement over their practices and processes. As part of the ITIL® 4 framework, there is a huge emphasis on using strategy to help define what eventually turns to operations. There is also the need to understand why creating and mapping value streams is vitally important for good strategy and implementation of products and services. The ITIL® 4 Strategist certification for DPI helps focus you in on this area. In this course, we're going to continue our look on how to appropriately direct, plan, and improve your digital organization. Some of the major topics that we will cover include how the four dimensions are used in DPI, how the ITIL® guiding principles apply to continual improvement, value stream mapping and workflow optimization, and building feedback loops into your practices. By the end of this course, you'll understand even more on how to prepare for the ITIL® 4 Strategist certification, as well as begin to tie together the understanding of continual improvement in IT service management. This is a course that is at an intermediate level in nature, and you must have passed the ITIL® 4 Foundation courses and exam in order to take this course. From here, you should feel comfortable diving into the other two courses on the DPI path and other courses on ITIL® 4, COBIT, and IT service management. I hope you'll join me on this journey to learn more of ITIL® 4 direct, plan, and improve at Pluralsight.