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macOS X Support: Applications and Processes

by Herta Nava

Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, you'll learn key knowledge to support Mac users in applications and processes.

What you'll learn

Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, macOS X Support: Applications and Processes, you'll gain essential knowledge on application installation, the processes involved, and troubleshooting problem apps for Mac users. First, you'll explore application processes, such as installation, supported environments, and installation security. Next, you'll dive into the technology and features that help users with documentation management. Finally, you'll learn how to troubleshoot problem applications, and how to utilize the diagnostic reporting tool. By the end of this course, you'll have the skills and knowledge required to support Mac users with application installation and troubleshooting application problems. It is the fifth of a series of courses to help you prepare for the Apple Certified Support Professional (ACSP) examination. Software required: OS X El Capitan or later.

About the author

Herta is an independent Consultant working in software localization, web technologies, online marketing and course authoring. She is mostly dedicated to authoring courses with Pluralsight, but she also works as a localization consultant for SDL International and is part of the Google Linguistic and Localization Team, where she is assigned to localize Google products and software. Herta is an Apple Certified Support Professional (ASCP) and holds degrees and certifications in Web Programming... more

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