macOS X Support: Applications and Processes

Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, you'll learn key knowledge to support Mac users in applications and processes.
Course info
Level
Intermediate
Updated
Jun 16, 2017
Duration
2h 26m
Table of contents
Description
Course info
Level
Intermediate
Updated
Jun 16, 2017
Duration
2h 26m
Description

Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, macOS X Support: Applications and Processes, you'll gain essential knowledge on application installation, the processes involved, and troubleshooting problem apps for Mac users. First, you'll explore application processes, such as installation, supported environments, and installation security. Next, you'll dive into the technology and features that help users with documentation management. Finally, you'll learn how to troubleshoot problem applications, and how to utilize the diagnostic reporting tool. By the end of this course, you'll have the skills and knowledge required to support Mac users with application installation and troubleshooting application problems. It is the fifth of a series of courses to help you prepare for the Apple Certified Support Professional (ACSP) examination. Software required: OS X El Capitan or later.

About the author
About the author

Herta is an independent Consultant working in software localization, web technologies, online marketing and course authoring. She is mostly dedicated to authoring courses with Pluralsight, but she also works as a localization consultant for SDL International and is part of the Google Linguistic and Localization Team, where she is assigned to localize Google products and software.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi, welcome to my course, Mac OS X Support: Applications and Processes. My name is Herta Nava. I am an IT and localization consultant. I am also a Certified Apple Support Professional and a very enthusiastic author at Pluralsight. Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or as an advanced user. On the other hand, this course is the fifth in a series of courses that help you prepare to take the examination to become an Apple By the end of this course, you will have the skills and knowledge required to support Mac users with regard to application installation, the processes involved, and troubleshooting problem apps. Before beginning the course, it would be very recommended to take or have taken the previous courses in this series, which you will find here in the Pluralsight library. Please join me on this journey to learn all about applications and processes in Mac with this course, right here at Pluralsight.

App Processes and Extensions
In this module, we will see the processes and extensions related to applications. We will cover the application processes, how the memory is used, the app extensions available, and how to monitor apps and processes. In this first section, we will see the main types of application processes in OS X, and other elements related to these processes. As we have seen earlier in a previous course, there are processes that run in user space and processes that run in the background with no interaction from the user, or the use of an interface. The main OS X process types that run in user space are applications, these occur when a user opens something in the graphical interface, commands, these processes are started by the user through the command line interface known as Terminal in Mac computers. These processes are considered as part of the user space because they execute with the same access privileges the user has. On the other hand, the other kind of processes that run in the background are controlled by the system. These background processes are daemons and agents, which we have also seen in detail in the course on system resources, but let's review them a little bit again. Daemons usually launch during system startup, and are active as long as the Mac is running. Daemons have root access; therefore, they have unrestricted access to all resources. They are responsible for most of the automatic system features. Agents are also background processes, but they run only when a user is logged in. They are per-user processes but they are always started automatically by the system.