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Microsoft Collaboration Engineer: Configure and Manage Teams Phone

by Naveed Tauhid

Master the art of managing Microsoft Teams Phone by gaining the skills to configure phone policies, call flows, dynamic emergency calling, user configuration, Teams phone management, and optimize direct routing for seamless PSTN connections.

What you'll learn

Upgrade your unified communication skills for Microsoft Teams Phone.

In this course, Microsoft Collaboration Engineer: Configure and Manage Teams Phone, you'll dive deep into the world of Teams Phone and gain the expertise needed to optimize communication within your organization.

First, you'll explore the configuration of phone policies for your organization's unique needs with dial plans, policies for internal and external calling, and call restrictions.

Next, you'll discover auto attendants, optimizing call queues, voicemail integration, and call queue routing methods.

Finally, you'll learn to design emergency calling scenarios including configuring emergency calling locations, establishing policies, location information services (LIS), validating emergency addresses, and enabling external location lookup mode.

By the end of this course, you'll have the skills and knowledge of Teams Phone management to work with different license types and assignments, dial plans, phone number assignments, calling policies, voice routing policies for direct routing users, voicemails, and call forwarding.

Table of contents

Course Overview

About the author

Navidut (Naveed) Tauhid is Unified Communication and Collaboration Consultant, Contact Center Specialist, and Architect with more than 15 years of industry experience. He has deployed, maintained and troubleshot numerous large scale enterprise UC projects for many multinationals. He has also provided training to thousands of IT students across the globe on various Unified Communication Products and helped them be their technical best. He is a certified CCIE Collaboration Written, CCNP Collaborat... more

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