What you'll learn

Upgrade your unified communication skills for Microsoft Teams Phone.

In this course, Microsoft Collaboration Engineer: Configure and Manage Teams Phone, you'll dive deep into the world of Teams Phone and gain the expertise needed to optimize communication within your organization.

First, you'll explore the configuration of phone policies for your organization's unique needs with dial plans, policies for internal and external calling, and call restrictions.

Next, you'll discover auto attendants, optimizing call queues, voicemail integration, and call queue routing methods.

Finally, you'll learn to design emergency calling scenarios including configuring emergency calling locations, establishing policies, location information services (LIS), validating emergency addresses, and enabling external location lookup mode.

By the end of this course, you'll have the skills and knowledge of Teams Phone management to work with different license types and assignments, dial plans, phone number assignments, calling policies, voice routing policies for direct routing users, voicemails, and call forwarding.