The IT Ops Sessions: Using OpenAI for Service Desk Automation
In this IT Ops session, you’ll learn how you can leverage conversational AI to resolve complex technical issues and reduce routine service desk tasks by using OpenAI and Azure Automation.
What you'll learn
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using OpenAI for Service Desk Automation, you'll learn how you can make your cloud operations more rewarding by embracing the power of natural language processing, which can be achieved by creating a chatbot by using OpenAI and Azure Automation. This results not just in an enriched end user experience, but also reduced L2 and L3 level support expenses. You'll also see how this helps end users get faster responses to their queries and quickly find information they are looking for. When you’re finished with this session, you’ll have a better understanding of how you can make best use of OpenAI with Azure Automation for end user request processing in a natural language.
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About the author
Neeraj is an Azure Enthusiast, Enterprise Architect, and Technical Program Manager. With an IT experience spanning 21 years, Neeraj is leading high-end programs focused on digital and cloud services by architecting and designing solutions and infrastructure on Azure that includes, but not limited to Cognitive Services, Data Science, IoT, Cloud Migrations, etc. to benefit business by maximizing their RoI. Neeraj is a certified Azure Architect, Administrator, and IoT Developer and is passionate ab... more