Planning, Protection, and Optimization for ITIL®

ITIL® is the world's foremost framework of IT Service Management. This course will prepare you for the ITIL® Intermediate Planning, Protection, and Optimization exam, and increase your skills in capacity, demand, security, and IT service continuity.
Course info
Rating
(10)
Level
Intermediate
Updated
Sep 18, 2017
Duration
6h 46m
Table of contents
Course Overview
Key Terms and Concepts of ITIL® Foundations and Service Design
Understanding the Principles of Capacity Management
Ensuring the Service Is Available: Availability Management
Keeping the Lights on: IT Service Continuity Management
How Secure Is Your Service? Information Security Management
Planning for Capacity: Demand Management
Whose Responsibility Is It? Roles and Responsibilities of the PPO Process
Tools and Technology for PPO Processes
Preparing for the ITIL® Intermediate PPO Exam
Description
Course info
Rating
(10)
Level
Intermediate
Updated
Sep 18, 2017
Duration
6h 46m
Description

As an IT service provider, your company provides value to their customers in the form of services. In order to maintain that value you must always improve your services or add new services to your catalog. In this course, Planning, Protection, and Optimization for ITIL®, you'll learn intermediate level knowledge of how to properly design services to provide that value. First, you'll explore the processes of design coordination and demand management. Next, you'll discover how demand feeds both availability and capacity management. Finally, you'll learn how to design for IT Security and IT Service Continuity. When you're finished with this course, you'll have the skills and knowledge of planning, protection and optimization needed to design new or updated services for your business, as well as tips on how to pass the related ITIL® Intermediate exam.

About the author
About the author

Chris is a radio and television personality, IT and project management junkie, trainer, traveler, pastor, and professional.

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Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hi everyone. My name is Chris Ward and welcome to my course, the ITIL intermediate capability module of Planning, Protection, and Optimization. I am an IT trainer and consultant at Chris Ward, LLC. I'm a project management professional, MCSE, an ITIL expert. Now when delivery IT services in today's world, it is vitally important to spend as much effort planning and desining new or updated services as it is to actually deliver those services. This course is an accredited course. To help you gain knowledge about the design and optimization side of IT Service management according to ITIL, as well as prepare you for that ITIL intermediate level exam for PPO. Some of the major topics we will cover include the primary areas of warranty in design, availability, capacity continuity and security. Understanding the roles of people that own or manage those associated processes. Technology considerations when implementing those processes. and of course, how to study and prepare for that ITIL exam. By the end of the course, you will understand the areas of warranty of a service and how it helps create value to your business and customers. Before beginning this course, you should be familiar with the ITIL Foundations Content. In fact, you must be ITIL Foundations Certified in order to take the ITIL intermediate level exams. Now from here, you should be comfortable diving deeper into ITIL with courses on Operational Support and Analysis. release control and validation, and perhaps, ultimately, the managing across the lifecycle course to prepare for ITIL expert I hope you'll join me on this journey to learn to IT Service Management and Design with the ITIL Planning, Protection, and Optimization course, here at Pluralsight.