- Course
- Core Tech
Writing Process Instructions and Directions
Process instructions and directions are some of the most common kinds of writing for IT professionals. This course covers writing an introduction to a set of instructions, managing safety warnings, formatting and presenting individual steps, analyzing the audience and situation, working with visuals, and developing a troubleshooting section.
What you'll learn
Process instructions and directions are some of the most common kinds of writing for IT professionals, whether they’re incidental responses to things like email queries or full-fledged manuals. This course covers writing an introduction to a set of instructions, managing safety warnings, formatting and presenting individual steps, analyzing the audience and situation, working with visuals, and developing a troubleshooting section.
Table of contents
- Module Introduction | 2m 40s
- The Role of Process Instructions in Business and Tech Writing | 2m 32s
- What Process Instructions Are Not | 2m 46s
- The Organization for Process Instructions | 1m 37s
- Using Graphics and Images in Process Instructions | 3m 59s
- Analyzing a Process Instructions Audience | 5m 1s
- Module One Wrap-Up Checklist | 1m 5s
About the author
Alan Ackmann teaches business and technical writing in the Writing, Rhetoric, and Discourse Department at DePaul University in Chicago, IL, where he lives with his wife and two children.