Description
Course info
Rating
(43)
Level
Intermediate
Updated
Dec 10, 2014
Duration
2h 11m
Description

This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.

About the author
About the author

Lowell Amos is a seasoned ITSM professional with 20 years of practical experience.

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