Description
Course info
Rating
(42)
Level
Intermediate
Updated
Dec 10, 2014
Duration
2h 10m
Description

This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.

About the author
About the author

Lowell Amos is a seasoned ITSM professional with 20 years of practical experience.

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Section Introduction Transcripts
Section Introduction Transcripts

ITIL® Overview
Hello and welcome to this course on Service Architecture and Configuration Management. My name is Lowell Amos, I'm an ITIL expert and an author for Pluralsight, and in this course we're going to cover the concepts of service architecture and configuration management. The intended audience for this course are students who seek a more practical application of configuration management and service architectures. Conceptually, these concepts are covered extensively in the ITIL framework, as well as other frameworks around enterprise architecture, and this course is about applying those principles to real life scenarios. I would encourage you to take the ITIL Foundations course prior to taking this course. It provides a foundational understanding and vocabulary that we will be using extensively in this course. You can find the ITIL Foundations course in the Pluralsight library as well. This course is not an exam preparation class, but rather it's a course on application of best practices in service management using a case study approach to simulate real life scenarios. We're not going to spend a lot of time discussing conceptual or theoretical ideas, but rather we're going to roll up our sleeves and get to work, and apply those principles of configuration management and service architectures to real scenarios that people face every day. In this course we will review the concept of service architectures and you as the student will be asked to apply those principles to a case study of a fictitious company. Hopefully this will give you some flavors and understandings of some of the challenges and opportunities that the concepts of service architectures and configuration management present to real life organizations across the world.