Service Transitions for ITIL®

ITIL® is the most widely-used framework for service management best practices. Learn the concepts and all the processes in the ITIL® Service Transition core publication, and receive exam tips through sample exam questions.
Course info
Level
Intermediate
Updated
Sep 7, 2018
Duration
5h 46m
Table of contents
Understanding ITIL® Service Transition
Managing the Phase of Service Transition: Transition Planning and Support (TPS)
How to Handle the Exam Scenarios and Questions
Coordinating Resources: Transition Planning and Support
Enabling Beneficial Changes: Change Management
Defining the Lifecycle of All Changes: Change Management
Controlling the Lifecycle of All Changes: Change Management (Continued)
Service Asset and Configuration Management
Building, Testing, Deploying: Release and Deployment Management
Service Validation and Testing: Quality Assurance
Change Evaluation: Business Impact
Knowledge Management: The Impact of Knowledge on the Service Organization
Stakeholder Management: Keeping Connected Through Transition
Organizing for Service Transition: Go with the Flow
Technology Considerations
Implement Service Transition
Summarizing Service Transition
Course Overview
Description
Course info
Level
Intermediate
Updated
Sep 7, 2018
Duration
5h 46m
Description

Most of the errors and outages to business processes and activities are caused by mishandled changes. With more understanding and insight, many errors and outages could be prevented before there is an impact to the business. In this course, Service Transitions for ITIL®, you'll discover how best practices related to concepts and processes can be used to identify and prevent negative business impact due to mishandled changes, as well as keeping the service organization continually aligned to the business needs. First, you'll learn how these processes and concepts will help you protect your business workflow and activities during changes by applying principles related to release and deployment. Next, you'll delve into ensuring that the new services and changes will meet business expectations by applying best practices related to change management and change evaluation. Then, you'll explore how to prevent technical and process errors from entering the infrastructure through proper testing and validation. Finally, you'll discover how knowledge management will support not only all the activities during the phase of service transition but all the other phases of the service lifecycle. When you're finished with this course, you’ll have an in-depth understanding of the concepts and processes in ITIL® Service Transition, and how they can ensure your changes and new services are aligned to legitimate business needs.

About the author
About the author

Brad is an ITIL(R) Expert teaching ITIL courses for 11+ years. He contributed to the ITIL Practitioner Guide and worked on ITSM process definition and implementation projects.

More from the author
Section Introduction Transcripts
Section Introduction Transcripts

Course Overview
Hello everyone, my name is Bradley Utterback, and welcome to my course, which is the ITIL Lifecycle course, Service Transition. I have been teaching, training, and consulting in IT service management in ITIL for about the last 12 years, and I am certain the information that you will be learning in this course will help your service organization be more effective and efficient in managing transitions and changes. I'm sure you realize that most of the outages that impact business processes and activities are caused by mishandled changes. In this course, we're going to go over ITIL's best practices for many processes and concepts that can help you significantly reduce those outages. Some of the topics we'll be covering are Change Management, Release and Deployment Management, Configuration and Knowledge Management, Service Validation and Testing, and Change Evaluation. By the end of this course, you'll have a great understanding of the concepts and process best practices related to Service Transition. Now before beginning the course, you should be familiar with the basic ITIL concepts that are taught in the ITIL Foundation course and have passed that exam. From here, you should be comfortable diving into other ITIL and ITSM-related courses, for example, the other lifecycle courses or the capability courses in ITIL, DevOps, or VeriSM, and others. I hope you'll join me on this journey to learn ITIL Service Transition with the ITIL Service Transition course at Pluralsight.