Expanded Library

Designing and Creating ServiceNow Service Catalogs

by Catalin Popa

This course will teach you how to properly design a service catalog in ServiceNow.

What you'll learn

Every company occasionally loses personnel for various reasons and tries to substitute them by hiring new resources. Whether it’s a pen, a badge or a hammer, all employees need tools or access. This process is called onboarding and it can be automatized if the process is correctly defined and the tools are right. In this course, Designing and Creating ServiceNow Service Catalogs, you'll learn how to get rid of manual and written approvals and checklists, and to basically take the burden off multiple department shoulders by automating the onboarding process. First, you'll be introduced to Service Portal to understand the bigger picture. Next, you'll learn about the main topic, Service Catalog, and the various types of catalog items. Finally, you'll discover the perks of using workflows and how task management can help you on a daily basis. When you’re finished with this course, you’ll have a strong understanding of ServiceNow Service Catalog that will help you take on the designing phase from scratch regardless of how big your implementation project is.

About the author

Catalin is a tech enthusiast working as ServiceNow Lead ITSM consultant with an experience of more than 8 years in the IT industry across multiple sectors. Throughout his career, he took part of 10+ greenfield and brownfield implementations for multinational companies. He holds a Bachelor's degree in International Affairs and is passionate about both learning and teaching new things. In his spare time, you will find him sailing or riding his Ducati Monster.

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