Featured resource
2025 Tech Upskilling Playbook
Tech Upskilling Playbook

Build future-ready tech teams and hit key business milestones with seven proven plays from industry leaders.

Check it out
  • Course
    • Libraries: If you want this course, consider one of these libraries.
    • Data

Snowforce '19: Business Analysis Skills to Help You Be a Better Admin

Understanding how to do root cause and SIPOC analysis, defining use cases and stories, defining SMART goals/objectives, and creating a product backing will be tactics to delivering Salesforce projects that make a positive impact to the business.

What you'll learn

Many people are promoted to the position of Salesforce admin without having any formal IT background or training, and without realizing that delivering functionality requires knowledge of several factors that lead to business transformation success. At the beginning phases of a project, there are several business analysis techniques that can help a Salesforce admin get to the key requirements that will lead to a successful project. Understanding how to do root cause and SIPOC analysis, defining use cases and user stories, defining SMART goals and objectives, and creating a product backing will be tactics that go a long way to delivering Salesforce projects that make a positive impact to the business.

Table of contents

Get access now

Sign up to get immediate access to this course plus thousands more you can watch anytime, anywhere.

Get started with Pluralsight