Snowforce '19: Business Analysis Skills to Help You Be a Better Admin

Understanding how to do root cause and SIPOC analysis, defining use cases and stories, defining SMART goals/objectives, and creating a product backing will be tactics to delivering Salesforce projects that make a positive impact to the business.
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
44m
Table of contents
Business Analysis Skills to Help You Be a Better Admin
Description
Course info
Level
Intermediate
Updated
Apr 24, 2019
Duration
44m
Description

Many people are promoted to the position of Salesforce admin without having any formal IT background or training, and without realizing that delivering functionality requires knowledge of several factors that lead to business transformation success. At the beginning phases of a project, there are several business analysis techniques that can help a Salesforce admin get to the key requirements that will lead to a successful project. Understanding how to do root cause and SIPOC analysis, defining use cases and user stories, defining SMART goals and objectives, and creating a product backing will be tactics that go a long way to delivering Salesforce projects that make a positive impact to the business.

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About the author

Snowforce is a premier community led Salesforce conference where you can get admin tips, dev tricks, and snow kicks all in one place!

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