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ITIL® 4 Specialist HVIT: Understanding an HVIT Culture

by Brad Utterback

This course will teach you usable and practical concepts for creating, maintaining, and improving an HVIT culture.

What you'll learn

Understanding the culture of change will ensure you are continually aligned with the rapid changes to organization objectives. In this course, ITIL® 4 Specialist HVIT: Understanding an HVIT Culture, you'll learn what an HVIT culture is and best practices that will enable you to develop and maintain it. First, you'll explore the key behavior patterns that make up an HVIT culture and how to use them. Next, you'll discover how to apply several models and concepts of an HVIT Culture. Finally, you'll develop an understanding of how to apply the seven guiding principles in an HVIT culture. By the end of this course, you’ll have an adaptable set of guidelines to build and improve your HVIT culture.

Table of contents

Course Overview

About the author

Brad is an ITIL® Expert teaching all the ITIL® courses for 11+ years. He contributed to the ITIL® Practitioner Guide and worked on ITSM process definition and implementation projects. Brad writes course-ware and is called upon to help scope projects and consult with all types of organizations as it relates to ITSM and aligning IT services with business outcomes. He has also taught service management concepts in universities in Kazakhstan volunteering his time to be with undergraduate students an... more

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