What you'll learn

Choosing the wrong test method, or running the right one poorly, produces findings that mislead rather than inform. In this course, Usability Testing and Evaluation (UX): Testing, you'll gain the ability to plan and run effective usability tests across a range of real-world project contexts. First, you'll explore how to decide between moderated and unmoderated testing based on your project needs, timeline, and research goals. Next, you'll discover how to plan and run a moderated test, from writing screeners, task scenarios, and facilitator guides that hold up under scrutiny to capturing clean behavioral observations, applying the think-aloud method, and distinguishing interface-caused errors from individual variation. Finally, you'll learn how to orchestrate AI tools to accelerate test planning and support live sessions. When you're finished with this course, you'll have the skills and knowledge of usability testing needed to run credible, well-structured tests that generate actionable insights at every stage of the design process.