Developing Soft Skills for Today’s Workplace

Paths

Developing Soft Skills for Today’s Workplace

Authors: Emily Luijbregts, Alice Meredith, Ada Epistatu, Curtis Webb, Milena Pajic, Chris Behrens, Dan Appleman

This path will talk about soft skills necessary for today’s workplace as well as how to develop and improve them. We will cover teamwork skills, conflict and time management... Read more

  • Teamwork skills
  • How to manage conflicts
  • Communication and interpersonal skills
  • Time management skills
  • Problem solving and decision making skills
  • How to handle difficult situations
  • Basics of leadership

Pre-requisites

Developing Soft Skills

This path will talk about soft skills necessary for today’s workplace as well as how to develop and improve them.

Developing Teamwork Skills

by Emily Luijbregts

Jul 19, 2021 / 47m

47m

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Description

Teams work better when everyone has the opportunity to collaborate and succeed, but developing teamwork skills can be really difficult if you are new to leading teams or not knowing what you need to improve. In this course, Developing Teamwork Skills, you’ll learn how to develop your own teamwork skills. First, you’ll explore the basics of soft skills. Next, you’ll discover why teamwork is such an important soft skill. Finally, you’ll learn how to develop your own teamwork skills. When you’re finished with this course, you’ll have the skills and knowledge of developing teamwork skills needed to build an effective working team.

Table of contents
  1. Course Overview
  2. What Is Teamwork?
  3. Teamwork Skills

Managing Conflict Best Practices

by Alice Meredith

Oct 27, 2020 / 1h 9m

1h 9m

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Description

We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.

Table of contents
  1. Course Overview
  2. Improve Your Conflict Competency
  3. Guidelines and Frameworks for Mediating Conflict
  4. Culture Characteristics That Minimize Workplace Conflict

Team Communication Techniques - Optimizing Information Sharing within Your Team

by Ada Epistatu

Feb 23, 2021 / 1h 23m

1h 23m

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Description

Poor or negative communication, incomplete information, and conflicts can bring added stress to the team. Team communication is what makes things happen; it creates team culture and provides direction and purpose. In this course, Team Communication Techniques - Optimizing Information Sharing within Your Team, you’ll learn to apply relevant communication techniques within your unique team.

First, you’ll explore your team of people and team of tools in order to identify gaps and the success elements needed for outstanding communication. Good team communication will mean you finish projects and tasks more efficiently. Everyone will have a clear understanding of what they need to do by when.

Next, you’ll step into the computer-supported cooperative work (CSCW) approach with new ways of using technology that support people in their day-to-day work.

Finally, you’ll learn how to apply specialized techniques using various scenarios based on actual situations. When you’re finished with this course, you’ll have the skills and knowledge of team communication needed to facilitate the information exchanged between team members.

Table of contents
  1. Course Overview
  2. Discovering Your Team of People and Team of Tools
  3. Stepping into Your New Tools Environment
  4. Using Face-to-face Interaction Techniques for an Outstanding Collaboration
  5. Using Continuous Task Techniques for a 24/7 Steady Workflow
  6. Using Communication and Coordination Techniques for Effective Team Work
  7. Using Remote Interaction Techniques for Easy Communication Even When Far Away
  8. Making All 4 CSCW Quadrants Work Together Based on Your Team Needs

Improving Interpersonal Skills

by Curtis Webb

Jun 2, 2021 / 1h 9m

1h 9m

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Description

Most business and technology professionals have heard of the concept interpersonal skills, but few actually understand what it is and more important, what it is not. Even fewer know how to be aware, evaluate their level of skills, or how to work to improve them. In this course, Improving Interpersonal Skills, you’ll learn to develop and improve workplace relationships. First, you’ll explore common interpersonal skills to evaluate yourself and others on the team. Next, you’ll discover how to become more self-aware of interpersonal skills during workplace interactions. Finally, you’ll learn how to make conscious efforts to improve interpersonal interactions with colleagues. When you’re finished with this course, you’ll have the skills and knowledge of interpersonal skills needed to build and maintain meaningful in-person and virtual workplace relationships.

Table of contents
  1. Course Overview
  2. Defining Interpersonal Skills
  3. Leveraging an Evaluation Framework
  4. Understanding an Awareness Model
  5. Improving Interpersonal Skills in the Workplace

Creative Problem Solving and Decision Making Techniques

by Milena Pajic

May 24, 2021 / 1h 45m

1h 45m

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Description

This course introduces problem solving and decision making techniques. These days, we are all regularly faced with problems we need to solve and decisions we need to make. This course will show you which techniques are the most efficient for various circumstances. It will help you to solve both simple and complex problems and make decisions more easily and with more confidence. The techniques that will be covered in detail are: brainstorming, nominal group techniques, mind maps and affinity diagrams. In the last module, five more very useful techniques will be briefly described. Those five techniques are: Group Passing Technique, Stepladder Technique, Fishbone Diagram, Interrelationship diagrams and Force Field Analysis. After you have studied the details of the first four techniques and I have introduced you to five more in short, you will be provided with enough information to employ the acquired knowledge.

Table of contents
  1. Introduction
  2. Brainstorming
  3. Affinity Diagrams
  4. Nominal Group Technique
  5. Mind Mapping
  6. More Techniques in a Nutshell
  7. Summary

Handling Difficult Situations at Work

by Chris Behrens

Jan 23, 2020 / 1h 30m

1h 30m

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Description

A big part of managing your career effectively means dealing with people in a compassionate and healthy way. In this course, Handling Difficult Situations at Work, you’ll learn to manage social and professional problems effectively. First, you’ll explore how to work side by side with difficult people, and what you can manage in yourself to make that relationship effective. Next, you’ll discover how to handle (and avoid) inappropriate behavior in the workplace. Finally, you’ll learn how to have a successful career and maintain a high standard of personal ethics, and why doing this, absent a moral imperative, is still in your self-interest. When you’re finished with this course, you’ll have the skills and knowledge of professional social skills needed to handle difficult situations with grace and skill.

Table of contents
  1. Course Overview
  2. Difficult People (And How Not to Be One)
  3. Tough Situations to Prepare For
  4. The Honor Code

Introduction to Leadership and Management for Developers

by Dan Appleman

Feb 12, 2021 / 4h 33m

4h 33m

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Description

This Introduction of Leadership and Management course helps you understand that your ability to have an impact on projects and organizations depends on more than just your coding skill, or your official title.

It also depends on your ability to influence people - your team members, your managers, your employees, your clients, and your peers.

This course teaches the leadership and management skills that every developer, manager or not, needs in order to succeed.

Table of contents
  1. Course Overview
  2. Anyone Can Lead
  3. Inside The Black Box
  4. Foundations of Leadership
  5. Communication
  6. Twists and Turns
  7. Within the Hierarchy
  8. Leadership Topics
  9. Management Topics
Learning Paths

Developing Soft Skills for Today’s Workplace

  • Number of Courses7 courses
  • Duration12 hours

This path will talk about soft skills necessary for today’s workplace as well as how to develop and improve them. We will cover teamwork skills, conflict and time management skills, communication skills, problem solving and decision making skills, interpersonal skills as well as basic leadership skills.

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