Managing Conflict

Paths

Managing Conflict

Authors: Alice Meredith, David Pultorak

In this skill path, you will gain comprehensive knowledge of workplace conflict and learn how to manage it to create a better work environment. First, you’ll learn how to identify... Read more

###What You Will Learn:

  • Understanding Conflict
  • Tips and Techniques for Conflict Resolution
  • Dealing with Unhealthy Conflict at Work
  • Fostering a Healthy Work Environment

Pre-requisites

No prerequisite knowledge needed.

Conflict Management

In this path, you will gain comprehensive knowledge of workplace conflict and learn how to manage it to create a better work environment.

Understanding Workplace Conflict

by Alice Meredith

Oct 27, 2020 / 1h 2m

1h 2m

Start Course
Description

Conflict is unavoidable, and a normal part of our lives both professionally and personally. Many people fear conflict and see it as something to avoid, but conflict handled the right way can be beneficial and bring about positive change.

In this course,  Understanding Workplace Conflict,  you’ll learn about the complexity of conflict. First, you’ll explore the causes and consequences of conflict and the benefits of approaching and solving conflict rather than avoiding it.  Next, you’ll discover the most common conflict styles, types, levels, and the responses associated with each.  Finally, you’ll learn skills and techniques that will help you navigate and find resolutions for conflict. When you’re finished with this course, you’ll have the skills and knowledge  needed to resolve workplace conflict more effectively.

Table of contents
  1. Course Overview
  2. Exploring the Complexity of Conflict
  3. Conflict Response and Resolution
  4. Navigating, Resolving, and Minimizing Conflict

Managing Conflict Best Practices

by Alice Meredith

Oct 27, 2020 / 1h 9m

1h 9m

Start Course
Description

We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.

Table of contents
  1. Course Overview
  2. Improve Your Conflict Competency
  3. Guidelines and Frameworks for Mediating Conflict
  4. Culture Characteristics That Minimize Workplace Conflict

Moving Toward Healthier Conflict in the Workplace

by David Pultorak

Oct 21, 2020 / 2h 4m

2h 4m

Start Course
Description

Workplace conflict is inevitable and essential to overcome. In this course, Moving Toward Healthier Conflict in the Workplace, you’ll learn tips and strategies for fostering positive ways of handling conflicts that inevitably arise in your workplace. First, you’ll explore how to foster confidence and workplace solution initiation skills. Next, you’ll discover how to analyze your work environment for signs of unhealthiness and hostility and how to apply yourself to matching conflict situations to the kind of intervention they need. Then, you’ll find out how to assess how well leaders have solved or coped with their teams’ unhealthy conflict, and how to evaluate how well people have coped with unhealthy conflict. Finally, you’ll learn how to improve the level of workplace health through a cycle of analysis and action. When you’re finished with this course, you’ll have the skills and knowledge of moving towards healthier conflict in the workplace needed to foster positive ways of handling conflicts that inevitably arise in your work environment.

Table of contents
  1. Course Overview
  2. Fostering Confidence and Workplace Conflict Solution Initiation Skills
  3. Analyzing Your Workplace for Signs of Unhealthiness and Hostility
  4. Matching Conflict Situations to the Kind of Intervention They Need
  5. Assessing How Well Leaders Solve or Cope with Their Teams' Unhealthy Conflict
  6. Evaluating How Well People Cope with Unhealthy Conflict
  7. Improving the Level of Workplace Health