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ITIL® 4 Foundation

Course Summary

This ITIL® 4 course is designed for IT professionals interested in improving their service management and is particularly useful for those organizations going through a digital transformation. The course focuses on generally accepted ITIL® 4 best practice guidelines and can help students prepare for ITIL® 4 Foundation certification.

Purpose
Understand generally accepted ITIL® best practice and prepare for ITIL® Foundation certification
Audience
Those wishing to obtain ITIL® 4 Foundation certification
Role

IT executives, architects, managers, administrators, and service delivery professionals
Style
Lecture + Discussion
Duration
3 days
Related technologies
ITIL® 4

 

Productivity objectives
  • Identify the four dimensions that an organization operates within
  • Explore the service value streams and how they can increase speed and efficiency
  • Understand cultural and behavioral principles that benefit the wider organization
  • Learn how to use common service management terms and concepts

 

What you'll learn:

In this course, you'll learn:
  • ITIL® 4
    • Overview
    • History
  • Service Management Key Concepts
    • Definitions
      • The Basic Terms of IT Service Management (ITSM)
    • Service Relationships and Offerings
    • Value Creations
      • Outcomes
      • Costs
    • Risks
  • The Four Dimensios of Service Management
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • The ITIL® Service Value System
    • Guiding Principles
    • Governance
    • Service Value Chain
    • Practices
    • Continual improvement
  • The Service Value Chain
    • Overview
      • What Makes Up the Value Chain
      • Plan
      • Improve
      • Engage
      • Design and Transition
      • Obtain/Build
      • Deliver and Support
    • Guiding Principles and the Need for Governance
      • Focus on Value
      • Progress with Feedback
      • Collaborate and Promote Visibility
      • Think and Work Holistically
      • Optimize and Automate whenever Possible
  • ITIL® 4 Practices
    • Categories of Practices
      • General Management Practices
      • Service Management Practices
      • Technical Management Practices
    • 15 Important Best Practices
      • Information Security Management
      • Relationship Management
      • Supplier Management
      • IT Asset Management
      • Monitoring and Event Management
      • Release Management
      • Service Configuration Management
      • Deployment Management
      • Continual Improvement
      • Change Enablement
      • Incident Management
      • Problem Management
      • Service Request Management
      • Service Desk
      • Service Level Management
  • ITIL® 4 Certifications
    • Overview of the Certification Process
    • Types of Certifications

 

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