Paths

ITIL® 4 Foundation

Author: Chris Ward

In this accredited ITIL® 4 Foundation Path, you’ll learn foundational knowledge of IT service management and how the IT Infrastructure Library (ITIL) can help establish a... Read more

What you will learn:

  • Why ITIL is an important framework for your organization
  • Key concepts of service management
  • How the ITIL guiding principles can help an organization adopt and adapt service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • Knowing the purpose and key terms of 18 ITIL practices
  • Understanding 7 ITIL practices
  • How to study and prepare for the ITIL exam

Pre-requisites

There are no prerequisites required for this path.

ITIL® 4 Foundation

In this accredited ITIL® 4 Foundation Path, you’ll learn foundational knowledge of IT service management and how the IT Infrastructure Library (ITIL) can help establish a framework for your organization to successfully deliver IT services to your customers. You’ll start with the core concepts and definitions of the ITIL® 4 framework. Then you’ll learn about ITIL® 4 service value system. When you’re finished with courses in this path, you will have the knowledge and skills to prepare yourself and take the ITIL® 4 Foundation exam.

ITIL® and The Swirl Logo™ are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. Copyright © Pluralsight LLC and AXELOS Limited 2017. All rights reserved.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® 4 Foundation: Core Concepts

by Chris Ward

Jun 17, 2019 / 43m

43m

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Description

Services are the primary way organizations create value for themselves and others and you need a framework to help you, that's where ITIL® 4 comes in. In this course, ITIL® 4 Foundation: Core Concepts, you will learn foundational knowledge of IT Service Management. First, you will explore the basic definitions of ITSM. Next, you will discover the Service Value System (SVS). Finally, you will learn how to begin preparing for the ITIL® 4 Foundation exam. When you’re finished with this course, you will have the skills and knowledge of ITSM needed to understand the core concepts of the ITIL® framework.

Table of contents
  1. Course Overview1m
  2. Introducing ITIL® 4: What It Is and Why You Should Know It16m
  3. Building the Backbone of the Framework: ITIL® 4 Guiding Principles11m
  4. Welcome to the Future: Understanding the 4 Dimensions of Service Management13m

ITIL® 4 Foundation: Service Value System

by Chris Ward

Jun 17, 2019 / 1h 18m

1h 18m

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Description

Services are the primary way the organizations create value for themselves and others. In this course, ITIL® 4 Foundation: Service Value System, you’ll learn foundational knowledge about the most widely used ITSM framework in the world. First, you’ll explore the basic definitions of the ITIL® SVS. Next, you’ll discover the Service Value Chain (SVC) and how it's the core of the entire system. Finally, you’ll prepare for the ITIL® 4 Foundation exam by studying 15 of the most common practices used in the ITIL® 4 framework. When you’re finished with this course, you’ll have the skills and knowledge needed to understand the core concepts of the ITIL® framework.

Table of contents
  1. Course Overview1m
  2. Introduction to the ITIL® Service Value System: What It Is and Why You Should Know It14m
  3. Following the Connections: The Service Value Chain11m
  4. Designing and Transitioning Practices: Get It Right the First Time18m
  5. Operations and the Service Value Chain: Delivering on What You Promised31m