Gain an understanding of the world of IT Service Management (ITSM) through the eyes of the Information Technology Infrastructure Library (ITIL) framework. This course completes the journey towards ITIL® 4 Foundation certification.
Services are the primary way the organizations create value for themselves and others. In this course, ITIL® 4 Foundation: Service Value System, you’ll learn foundational knowledge about the most widely used ITSM framework in the world. First, you’ll explore the basic definitions of the ITIL® SVS. Next, you’ll discover the Service Value Chain (SVC) and how it's the core of the entire system. Finally, you’ll prepare for the ITIL® 4 Foundation exam by studying 15 of the most common practices used in the ITIL® 4 framework. When you’re finished with this course, you’ll have the skills and knowledge needed to understand the core concepts of the ITIL® framework.
Course Overview Hi everyone, my name is Chris Ward, and welcome to my course, ITIL 4 Foundation: Service Value System. I am a consultant and trainer at Chris Ward, LLC, and I'm an ITIL expert and project management professional. Now, have you ever wondered how technology can help us provide services and products to our customers? According to the World Trade Organization, services make up the largest and most dynamic component of both developed and developing economies. Services are the primary way organizations create value for themselves and others, and you need a framework to help you, and ITIL 4 is the way to go. In this course, we are going to focus in on the details of the service value system for the ITIL 4 Foundation exam. Now, this is the second of two courses that will prepare you for that exam. Some of the major topics that we will cover include the components of the service value system, what the service value chain is and how it helps connect the basic activities to create products and services along with value to the consumer, and take a high-level look at 15 of the ITIL 4 framework's practices that enable the service value chain to create that value. By the end of this course, you will have the basic understanding of the service value system and the ITIL 4 framework. There are no real prerequisites for this course, so feel free to jump on in. And from here, you will want to watch the ITIL 4 Foundation: Core Concepts course again to help you review and prepare for the ITIL 4 Foundation exam. I hope you'll join me on this journey to learn IT service management with the ITIL 4 Foundation: Service Value System course, at Pluralsight.