Gain an understanding of the world of IT Service Management (ITSM) through the eyes of the Information Technology Infrastructure Library (ITIL) framework. This course completes the journey towards ITIL® 4 Foundation certification.
Services are the primary way the organizations create value for themselves and others. In this course, ITIL® 4 Foundation: Service Value System, you’ll learn foundational knowledge about the most widely used ITSM framework in the world. First, you’ll explore the basic definitions of the ITIL® SVS. Next, you’ll discover the Service Value Chain (SVC) and how it's the core of the entire system. Finally, you’ll prepare for the ITIL® 4 Foundation exam by studying 15 of the most common practices used in the ITIL® 4 framework. When you’re finished with this course, you’ll have the skills and knowledge needed to understand the core concepts of the ITIL® framework.
Course Overview Hi everyone, my name is Chris Ward, and welcome to my course, ITIL 4 Foundation: Service Value System. I am a consultant and trainer at Chris Ward, LLC, and I'm an ITIL expert and project management professional. Now, have you ever wondered how technology can help us provide services and products to our customers? According to the World Trade Organization, services make up the largest and most dynamic component of both developed and developing economies. Services are the primary way organizations create value for themselves and others, and you need a framework to help you, and ITIL 4 is the way to go. In this course, we are going to focus in on the details of the service value system for the ITIL 4 Foundation exam. Now, this is the second of two courses that will prepare you for that exam. Some of the major topics that we will cover include the components of the service value system, what the service value chain is and how it helps connect the basic activities to create products and services along with value to the consumer, and take a high-level look at 15 of the ITIL 4 framework's practices that enable the service value chain to create that value. By the end of this course, you will have the basic understanding of the service value system and the ITIL 4 framework. There are no real prerequisites for this course, so feel free to jump on in. And from here, you will want to watch the ITIL 4 Foundation: Core Concepts course again to help you review and prepare for the ITIL 4 Foundation exam. I hope you'll join me on this journey to learn IT service management with the ITIL 4 Foundation: Service Value System course, at Pluralsight.
Introduction to the ITIL® Service Value System: What It Is and Why You Should Know It Hello everyone. Welcome to ITIL 4 Foundation: the Service Value System, What It Is and Why You Should Know It. My name is Chris Ward, and it's a privilege and honor to be your instructor for this second of two courses designed to help you prepare for the ITIL 4 Foundation exam. Now, for many of you, it will have some of the concepts from version 3 that you may or may not be familiar with. For those of you that have perhaps taken a version 3 ITIL course, I encourage you to spend time in this course familiarizing yourself with some of the adjustments from version 3 to 4. If you're new to ITIL, welcome to the revolution. So, what we'll learn about in this module, well, let's start off with the background and nature of the service value system, or SVS. Next, we're going to talk about value and how it's vitally important to keep that at the forefront of everything you do. And then we're going to finish up this module with a look at the service value chain. It's a key component of the SVS and where most of us live and breathe in our day to day activities. Ready to go? Let's get started.
Following the Connections: The Service Value Chain Hello again, folks. Chris Ward here, and we are looking at the next piece in the ITIL 4 framework, the service value chain, or SVC is what we'll refer to it for the most part going forward. This is the central element of the service value system as this operating model of six activities transforms inputs into outputs while providing triggers for further actions to be taken. Technically, this is where we link activities to finally produce products and services that provide value. So, because this module is all about the SVC, you can imagine the focus here is on how the SVC interconnects and supports the value stream or streams that you create. We will also look at some of the main inputs and outputs of the six activities in the service value chain, and don't forget to pay attention to Chris' handy-dandy ding, ding, ding moments, which are going to help you focus on exam testable areas. So, let's go.
Designing and Transitioning Practices: Get It Right the First Time Welcome back, my friends, as we look at the practices of the ITIL service value system here in this module. And when I say practices and then begin to describe them, many of you from version 3 will say hold on Chris, these sound like the processes that we had in the service lifecycle. Well, yes and no as we will see shortly, but, of course, let's outline what we hope to accomplish in this module. There are 34 practices in the ITIL SVS, and there's no way we could cover all of them nor expect you to learn them all for a 40-question exam, so we'll definitely be paring them down a bit and understanding the basic practices in regards to strategic planning, warranty, assets and configuration, and finally, release and deployment. So, saddle up, and let's ride.