Gain an understanding of the world of IT Service Management (ITSM) through the eyes of the Information Technology Infrastructure Library (ITIL) framework. This course starts the journey towards ITIL® 4 Foundation certification.
Services are the primary way organizations create value for themselves and others and you need a framework to help you, that's where ITIL® 4 comes in. In this course, ITIL® 4 Foundation: Core Concepts, you will learn foundational knowledge of IT Service Management. First, you will explore the basic definitions of ITSM. Next, you will discover the Service Value System (SVS). Finally, you will learn how to begin preparing for the ITIL® 4 Foundation exam. When you’re finished with this course, you will have the skills and knowledge of ITSM needed to understand the core concepts of the ITIL® framework.
Course Overview Hi everyone, my name is Chris Ward, and welcome to my course, ITIL 4 Foundation: Core Concepts. I am a consultant and trainer at Chris Ward, LLC, and I am an ITIL expert, as well as a project management professional. Have you ever wondered how technology can help us provide services and products to our customers? According to the World Trade Organization, services make up the largest and most dynamic component of both developed and developing economies. Services are the primary way organizations create value for themselves and others, and you need a framework to help you, and ITIL 4 is the way to go. In this course, we are going to build a base foundation of concepts with the ITIL 4 Foundation exam. This is the first of two courses that will prepare you for that exam. Some of the major topics that we will cover include what a service is and how we co-create value with it, what the Service Value system is and how it enables you to succeed in creating value, and how there are four dimensions that we consider in creating, delivering, and supporting services for our customers. By the end of this course, you will have the basic definitions and core concepts of the ITIL 4 framework. And there are no real prerequisites for the course, so feel free to jump on in. From here, you will want to watch the ITIL 4 Foundation: Service Value Chain course to help prepare you for the ITIL 4 Foundation exam. I hope you'll join me on this journey to learn IT service management with the ITIL 4 Foundation: Core Concepts course, at Pluralsight.