Dr. Andrews is a business strategy specialist at Profabula, a consultancy that helps organizations achieve measurable cultural transformations through design thinking, storytelling, and practical disruption. He is the author and implementor of the Business-established Service Taxonomy (BeST) Framework, a tool that aligns mission, strategy, and service delivery with clear and consistent language. He has also trained thousands of candidates for certifications, such as CCSP, CISSP, and SSCP.

Shannon Janke is Head of People & Culture at Lufthansa Group Digital Hangar, where she leads People strategy, organisational design, and employee experience for a scaling tech company. Her career spans learning experience design, strategic project management, and over a decade working in talent, organization, and people development in international environments. Shannon brings a uniquely cross-functional perspective to People Ops - part strategist, part designer, part product thinker - and is on a mission to build HR functions that are as thoughtful as they are scalable.