Theresa Miller
Pluralsight Author
Theresa Miller is an IT professional that has been working as a technical
expert in IT for over 20 years. She is a Citrix CTP, Microsoft MVP, VMware
vExpert, and has obtained her MBA in IT Management, MCSE, and CCA
certifications. Her areas of expertise are in the areas of Exchange, Office
365, Active Directory, and Citrix XenApp and XenDeskop. She has
architected, designed, implemented, and led complex projects in all of
these areas. She has also done technical writing for Windows IT Pro, Petri,
and Enow Solutions Blog. Theresa has also been selected to do public
speaking for conferences such as BriForum, E2E Virtualization Conference,
has led coordinated tech talks at Citrix Synergy and can be found talking
tech on the Current Status podcast.
Topics Authored
Business Professional
IT Ops
Courses Authored
8
Total Ratings
321
Avg Course Ratings
3.3
Courses by Theresa
-
Course
Dealing with Irrational Customers and Escalating Complaints
Beginner
40m
Mar 01, 2017
(117)
Course
Using Call Monitoring to Measure Quality
Beginner
37m
Jan 17, 2017
-
Course
Dealing with Irrational Customers and Escalating Complaints
Beginner
40m
Mar 01, 2017
(117)
Course
Using Call Monitoring to Measure Quality
Beginner
37m
Jan 17, 2017
-
No labs authored.
-
Course
Understanding Customer Service Processes and ProceduresRETIRED
Intermediate
1h 2m
Oct 19, 2023(60)
Course
Managing OneDrive for BusinessRETIRED
Intermediate
57m
Mar 29, 2021(25)
Course
Support Center Tools, Technologies, and MetricsRETIRED
Beginner
58m
Mar 29, 2021(21)
Course
Setting Up a Test Lab Environment for Citrix XenApp 7.6RETIRED
Beginner
1h 52m
May 29, 2019(34)
Course
Setting up an Office 365 Hybrid EnvironmentRETIRED
Intermediate
2h 59m
May 10, 2019(38)
Course
Implement Active Directory Domain Services in Windows Server 2016RETIRED
Beginner
4h 22m
Feb 27, 2018(26)