Theresa Miller is an IT professional that has been working as a technical expert in IT for over 20 years. She is a Citrix CTP, Microsoft MVP, VMware vExpert, and has obtained her MBA in IT Management, MCSE, and CCA certifications. Her areas of expertise are in the areas of Exchange, Office 365, Active Directory, and Citrix XenApp and XenDeskop. She has architected, designed, implemented, and led complex projects in all of these areas. She has also done technical writing for Windows IT Pro, Petri, and Enow Solutions Blog. Theresa has also been selected to do public speaking for conferences such as BriForum, E2E Virtualization Conference, has led coordinated tech talks at Citrix Synergy and can be found talking tech on the Current Status podcast.
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Courses by Theresa
CourseManaging OneDrive for BusinessIntermediate58mAug 25, 2017
CourseDealing with Irrational Customers and Escalating ComplaintsBeginner41mMar 1, 2017
CourseUsing Call Monitoring to Measure QualityBeginner38mJan 17, 2017
CourseSupport Center Tools, Technologies, and MetricsBeginner58mNov 21, 2016
CourseUnderstanding Customer Service Processes and ProceduresIntermediate1h 3mOct 17, 2016