Dealing with Irrational Customers and Escalating Complaints

A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.
Course info
Rating
(50)
Level
Beginner
Updated
Mar 1, 2017
Duration
40m
Table of contents
Description
Course info
Rating
(50)
Level
Beginner
Updated
Mar 1, 2017
Duration
40m
Description

A successful Support Center is prepared for any customer situation. In this course, Dealing with Irrational Customers and Escalating Complaints, you will learn to educate your staff about dealing with irrational customers. First, you will delve into the steps your organization must understand to ensure that even the worst situation is resolved with a great customer service experience. Next, you will learn about maintaining professionalism. Last, you will dive into complaint escalation techniques. When you are finished with this course, you will have the knowledge and skills necessary to deal with any stressful customer service situations your organization might face.

About the author
About the author

Theresa Miller is a Citrix Technology Professional, Microsoft MVP, and VMware vExpert that has been working in IT for over 20 years.

More from the author
Managing OneDrive for Business
Intermediate
57m
Aug 25, 2017
More courses by Theresa Miller