- Course
- AI
Agentic AI in Ecommerce
Agentic AI is changing how e-commerce businesses handle customer service. This course will teach you how to use Agentic AI to improve customer support and automate issue resolution.
What you'll learn
E-commerce businesses are constantly looking for better ways to manage customer service without losing the human touch. In this course, Agentic AI in Ecommerce, you’ll learn to use Agentic AI to enhance support, automate issue resolution, and improve customer experience. First, you’ll explore how Agentic AI differs from traditional chatbots and what makes it powerful in customer service. Next, you’ll discover the core functions of a support AI agent and how they impact support ticket resolution and personalization. Finally, you’ll learn how Agentic AI can autonomously handle real-world e-commerce issues like wrong deliveries or delayed shipments. When you finish this course, you’ll have the skills and knowledge of Agentic AI needed to boost support performance and create smarter customer service systems.
Table of contents
About the author
Enyoyi Vovwe is committed to executing his life and work in a way that inspires people to be better and become the best version of themselves.