By 2022 some estimates are that 70% of all customer conversation could be handled by Chatbots. Businesses rely on communication with their customers for many essential tasks. In this course, Chatbots: Executive Briefing, you’ll get a high-level overview of Chatbot technology. First, you’ll get an understanding why Chatbots are important. Next, you’ll discover how Chatbots work. Finally, you’ll learn how to get started with Chatbot technologies. When you’re finished with this course, you’ll have the skills and knowledge of Chatbots needed to understand automated communication.